Dr Keyboard - Computing Answers You Can Understand

Where to start when it all goes pear-shaped

 

I'm often asked by readers what they should do with their computer when 'Something goes wrong', so here's a handy check-list.

  1. If it's a software problem, read the programme's and Windows' own help files.
  2. If it's a hardware problem, read the manuals thoroughly, check that all cables and cards are firmly attached – quite often removing and re-inserting one will cure a problem.
  3. Try using your bit of hardware on someone else's computer – this is a good way to diagnose screen problems, for example, by trying your monitor on a friends's PC.
  4. For software and hardware problems, check the manufacturer's web site and any appropriate news groups. Microsoft in particular has an extremely comprehensive support site on the Internet.
  5. When all else fails, write to Dr Keyboard.