Dr Keyboard - Computing Answers You Can Understand

I answer as many of the questions I receive as possible, but now that I get 450 or more questions a week it's not possible to reply to them all. I normally only answer questions from private individuals or (very) small businesses who don't have their own IT departments - if you don't fall into this category, you might like to consider the technology consultancy and help services offered by my consultancy company, Most Excellent! You can also browse through Dr Keyboard's Fact Sheets or look for help offered by specific manufacturers - see Dr Keyboard's links page for details of these sites.

Please give me your full Contact  and Computer Details. You must fill in all the boxes - if one doesn't apply, type 'n/a' or 'not applicable'.

Computer type (e.g. PC, Mac):
Processor (e.g. G3, Pentium 100):
RAM memory (e.g. 32 MB):
Hard Disc (e.g. 500MB, 6GB):
Operating system (e.g. Linux, Windows 98):
Problem software:
Other software:
Error messages:

Your Problem

NB: The record so far for clicking the button above to send a question is 17 times. Please do your best not to beat it - all you do is clog up my e-mail inbox and drive me nuts, and I don't feel disposed towards answering the questions of those who drive me nuts...